Effective Date: September 7, 2026

Thank you for shopping at DIGNITONETRADING INC.

This Return and Refund Policy describes our policies and procedures for returning goods and obtaining refunds for products purchased on our website. Please read this policy carefully before placing your order.

Eligibility for Returns

You may request a return within **30 calendar days** after you receive your item.
To qualify for return:
‑ The item must be unused, undamaged and in original factory condition.
‑ All original packaging, accessories, hardware, manuals and tags must be complete.
‑ Custom‑made, personalized, clearance items are NOT eligible for return.
‑ Damages caused by improper assembly, misuse, accidental damage or normal wear‑and‑tear are not covered under return.

Return Process

1. Before sending any product back, you must submit a return request by email: AtifKhan@dignitonetrading.com.
Please provide your order number, full name, contact information and reason for return.
2. Our support team will review your request and send you return authorization instructions within 2‑3 business days.
**Do NOT send items back without our written return authorization.** Packages received without approval may be refused.
3. You are responsible for return shipping costs unless the product arrives defective, damaged or we shipped the wrong item.
Shipping fees for original order are non‑refundable.

Inspection & Refund

Once we receive and inspect your returned goods:
‑ If the return is approved, we will process your refund. Refunds will be issued to your original payment method.
‑ Please allow 5‑10 business days for funds to appear in your account, processing time depends on your payment provider and bank.
‑ Partial refund may apply if goods show signs of use, missing parts or damaged original packaging.

Damaged / Defective Upon Delivery

If your furniture arrives damaged, broken or defective:
‑ Please take clear photos of product damage, outer box and packaging within 7 days upon receipt.
‑ Send photos together with your order number to AtifKhan@dignitonetrading.com.
We will evaluate each case and offer solutions including replacement parts, partial credit, replacement or refund.

Non‑Returnable Items

‑ Custom furniture, made‑to‑order products
‑ Final sale / clearance goods
‑ Assembly services

If you have any questions about our return & refund policy, please contact us via email: AtifKhan@dignitonetrading.com