SHOPPING INFORMATION

How can I place an order on DIGNITONETRADING INC?

You can browse our furniture categories, add your favorite items to cart, then proceed to checkout. Fill in your shipping and billing details, complete payment to finish your order. Once your order is confirmed, you will receive an order‑confirmation email.

Can I modify or cancel my order after submission?

You may request order modification or cancellation before the goods are shipped out. Please send an email to AtifKhan@dignitonetrading.com with your order number as soon as possible. Once the parcel has been dispatched, order changes or cancellation will no longer be available.

How long will it take to receive my furniture order?

Delivery time depends on product type and your shipping location. Standard estimated delivery ranges from 7‑25 business days. Please note that delivery timelines are estimates only; delays may occur due to logistics, customs or peak shopping seasons.

Where can I track my order status?

After your order ships, we will send you a shipping confirmation email containing your tracking number. You can track delivery progress via the tracking link inside the email. You may also contact our support email for order updates.

Do you offer furniture assembly service?

Assembly service is not included by default. Some product pages will explicitly state if assembly service is provided. Most of our furniture arrives flat‑packed with step‑by‑step assembly instructions for self‑installation.

PAYMENT INFORMATION

What payment methods do you accept?

We support mainstream secure payment methods including credit cards, debit cards and trusted third‑party payment gateways. All transactions are processed through encrypted secure payment channels to protect your payment data.

When will my card be charged?

Your payment card will be charged immediately upon successful checkout. We will not process your order until full payment has been received.

Is my payment and credit‑card information safe on your website?

We do not store your full credit card details on our server. All payment data is handled by certified secure third‑party payment processors. Your payment information is protected by industry‑standard encryption technology.

Why was my payment declined?

Payments can be declined for multiple reasons: insufficient card balance, card international transaction restrictions, expired card information, temporary bank security checks. You may try another payment method or contact your card‑issuing bank for help.

When will I receive my refund after approval?

Once your refund request is approved, funds will be returned to your original payment account. Please allow 5‑10 business days for the money to show up. The exact arrival time is controlled by your bank or payment service provider.